Are you a relationship builder with great follow-up and attention to detail? We are looking for a persuasive and motivating communicator to join our team of experts as a Member Relationship Manager. Help businesses in the Toledo region thrive by getting them engaged with the connections, advocacy and resources Chamber membership provides to solve their unique business challenges.
Review the full job description below and then email your cover letter and resume (combined as one document) to [email protected] by May 19, 2023.
Review the full job description below and then email your cover letter and resume (combined as one document) to [email protected] by May 19, 2023.
General Summary:
To increase, promote and maintain membership by building relationships with members and potential members to help them understand the value of membership.
Duties and Responsibilities:
Job Specifications:
-Associate degree or 3 to 4 years in business related field.
-Excellent written and verbal communication skills
-Microsoft Word, Excel, Database Management
-Customer Service Oriented
-Ability to work well with other people
The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the person.
To increase, promote and maintain membership by building relationships with members and potential members to help them understand the value of membership.
Duties and Responsibilities:
- Execute the new member 24-month retention plan as well as the TRCC long-term retention plan. This will include a minimum number of outbound phone calls as described in the plan.
- Utilize, become an expert, and be responsible for the maintenance and accuracy in the TRCC’s membership relationship management (MRM) database. Document all sales and retention efforts, analyze membership trends, and systematically plan and track member contacts.
- Reliably execute all four components of the TRCC Membership department’s personal performance management system. This includes activity tracking, pipeline report, calendar time blocking, and next step entries and reminders.
- Execute assigned sales strategies to assist in making sales goals, including non-solicited membership requests. Identify and upgrade memberships, when necessary.
- Serve as the point of contact for potential, new and existing members regarding membership and membership benefit program.
- Assist members in engaging in the TRCC’s marketing opportunities including social media, Member2Member offers, obtaining membership lists, fully completing their online membership listing, advertising, sponsoring etc.
- Collaborate on communication with new and potential members through our website, events, and new membership packets.
- Responsible for Aging follow-up for past due accounts.
Job Specifications:
-Associate degree or 3 to 4 years in business related field.
-Excellent written and verbal communication skills
-Microsoft Word, Excel, Database Management
-Customer Service Oriented
-Ability to work well with other people
The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the person.
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